Video Triage Engineer

Select Minds LLC; Lansing (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Onsite

Competitive salary

Opportunity for advancement

Job summary

Select Minds LLC in Philadelphia, PA seeks a Video Triage Engineer to support software quality, field issue resolution, troubleshooting, and operational efficiency across a diverse range of video devices.

The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services. You will investigate end-to-end issues, identify root causes, develop mitigation strategies, and improve operational tooling.

Qualifications

• Strong hands-on experience with C/C++.
• Strong Linux experience and command-line proficiency.
• Strong Python experience and/or scripting such as Bash or Go.
• Experience with log management and analysis tools: Elastic Stack/ELK, Splunk, Grafana.
• Experience with AWS data services and SQL/Athena.
• Experience with Jira or other defect tracking tools and Git workflows.

Responsibilities

• Ensure timely and high-quality software releases across diverse video devices by monitoring metrics and alerting systems.
• Respond promptly to critical field issues, identify root causes, and implement mitigation strategies.
• Troubleshoot end-to-end issues across video devices.
• Conduct source code reviews to identify root causes within components and the platform.
• Diagnose and resolve issues using Linux systems and networking protocols.
• Perform packet capture analysis as part of troubleshooting and root-cause investigation.
• Design and enhance operational tools to improve system performance and efficiency.
• Architect DevOps solutions to support operational requirements.
• Leverage AWS services including S3, Athena, and QuickSight to analyze data from field devices.
• Deliver data-driven insights to support operational decision-making.
• Develop and implement anomaly detection techniques to proactively identify and resolve system issues.
• Perform global metric comparisons across device models.

Skills

C/C++

Linux

Python

Networking protocols

Log analysis

AWS

DevOps

Tools

Elastic Stack/ELK

Splunk

Grafana

Git/GitHub

S3

Athena

QuickSight

Job description

Benefits:

• Onsite


• Competitive salary


• Opportunity for advancement

Video Triage Engineer

Location: Philadelphia, PA

Job Type: Contract / Long-Term Contract

Domain: Video Devices | Linux | Networking | AWS | DevOps

We are seeking a Video Triage Engineer to support software quality, field issue resolution, troubleshooting, and operational efficiency across a diverse range of video devices.

The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services. The engineer will investigate end-to-end issues, identify root causes, develop mitigation strategies, and improve operational tooling.

Key Responsibilities

• Ensure timely and high-quality software releases across diverse video devices by proactively monitoring metrics and alerting systems.


• Respond promptly to critical field issues, identify root causes, and implement effective mitigation strategies.


• Troubleshoot end-to-end issues across video devices.


• Conduct source code reviews to identify root causes within components and the overall platform.


• Diagnose and resolve issues using Linux systems and networking protocols.


• Perform packet capture analysis as part of troubleshooting and root-cause investigation.


• Design and enhance operational tools to improve system performance and efficiency.


• Architect DevOps solutions to support operational requirements.


• Leverage AWS services including S3, Athena, and QuickSight to analyze data from millions of field devices.


• Deliver data-driven insights to support operational decision-making.


• Develop and implement anomaly detection techniques to proactively identify and resolve system issues.


• Perform global metric comparisons across different device models.

Required Qualifications

• Strong hands-on experience with C/C++.


• Strong Linux experience.


• Strong Python experience and/or experience with another scripting language such as Bash or Go.


• Experience with log management and analysis tools, including:
  
  
  
  • Elastic Stack / ELK
  
  
  • Splunk
  
  
  • Grafana
  
  
  
  


• Experience troubleshooting Linux-based systems and networking protocols.


• Experience with packet capture analysis.


• Experience with AWS services such as S3, Athena, and/or QuickSight.


• Experience with SQL and/or Amazon Athena.


• Experience with Jira or other defect tracking tools.


• Experience with Git and GitHub.


• Ability to analyze field data and identify system-level issues.

Leadership & Communication

• Experience serving in a Technical Lead or Senior Engineering role.


• Experience mentoring a small team of engineers.


• Ability to make sound technical decisions and clearly communicate the technical rationale to engineering stakeholders.