RDK-B Triage Engineer

Apetan Consulting LLC; Philadelphia (Philadelphia County); On-site; USD 110,000 - 140,000; Full time

Job summary

Apetan Consulting LLC seeks an experienced engineer to ensure timely and high-quality software releases across diverse devices by monitoring metrics and alerting systems. You will troubleshoot end-to-end issues in broadband devices across RDK components, perform source code reviews, and diagnose with Linux networking.

The role also involves designing DevOps tools, leveraging AWS data analytics, and developing anomaly detection to improve performance across device models.

Qualifications

• Experience in C/C++, Python, and Linux.
• Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana.
• Experience with at least one scripting language (Bash, Python, or Go).
• Experience in a Technical Lead / Senior role or mentoring a small team of engineers.
• Experience with Defect Tracking Tools such as Jira.

Responsibilities

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
• Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis.
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

Skills

C/C++

Python

Linux

Log analysis

Scripting

Tools

Elastic Stack (ELK)

Splunk

Grafana

Jira

Job description

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You’ll Bring:

• Experience and strong ability in C/C++, Python, and Linux experience. You’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira