Embedded Software Consultant (CPE/Video)

Synstack Technologies; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Job summary

Synstack Technologies seeks a Video Triage Engineer to monitor and diagnose video device issues, drive reliable releases, and lead small engineering efforts onsite in Philadelphia.

You will work with C/C++, Python, Linux, and data tooling (ELK, Splunk, Grafana), review source, analyze logs, and develop DevOps tools to improve performance. AWS Athena experience is a plus for large-device data analysis.

Qualifications

• Proficient in C/C++, Python, Linux with hands-on debugging.
• Experience reviewing source and diagnosing complex video-device issues.
• Familiar with log analysis and monitoring tools (ELK, Splunk, Grafana).
• Ability to lead small teams or act as senior contributor with good architectural judgment.

Responsibilities

• Monitor releases and proactively address field issues to meet SLA targets.
• Troubleshoot end-to-end video device problems; review code to locate root causes.
• Analyze network and Linux-based issues, including packet captures.
• Develop and improve DevOps tooling to optimize performance and reliability.
• Leverage AWS (S3, Athena) for large-scale device data analysis and insights.
• Implement anomaly detection and cross-model metric comparisons to prevent incidents.

Skills

C/C++

Python

Linux

ELK Stack

Splunk

Grafana

Scripting

Technical leadership

Jira

Git / GitHub

SQL / Athena

Tools

Jira

Git

GitHub

ELK

Splunk

Grafana

Amazon Athena

Job description

Synstack Technologies hiring for Video Triage Engineer for its client at PA Area, it's a long term contract this role requires experience working with Video Devices and triage experience based on the SLA’s. This is a long term contract opportunity and consultant required to work onsite at client location.

Job Title: Video Triage Engineer

Location: Philadelphia, PA ( Onsite)

Job Description:

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in Video devices. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You’ll Bring:

• Experience and strong ability in C/C++, Python, and Linux experience. You’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• SQL and/or Amazon Athena experience.

Synstack Technologies is an equal opportunity employer and does not discriminate on the basis of race, colour, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.