Senior Video Triage Engineer – AWS, Linux & C/C++

Select Minds LLC; Lansing (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Onsite

Competitive salary

Opportunity for advancement

Job summary

Select Minds LLC in Philadelphia, PA seeks a Video Triage Engineer to support software quality, field issue resolution, troubleshooting, and operational efficiency across a diverse range of video devices.

The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services. You will investigate end-to-end issues, identify root causes, develop mitigation strategies, and improve operational tooling.

Qualifications

• Strong hands-on experience with C/C++.
• Strong Linux experience and command-line proficiency.
• Strong Python experience and/or scripting such as Bash or Go.
• Experience with log management and analysis tools: Elastic Stack/ELK, Splunk, Grafana.
• Experience with AWS data services and SQL/Athena.
• Experience with Jira or other defect tracking tools and Git workflows.

Responsibilities

• Ensure timely and high-quality software releases across diverse video devices by monitoring metrics and alerting systems.
• Respond promptly to critical field issues, identify root causes, and implement mitigation strategies.
• Troubleshoot end-to-end issues across video devices.
• Conduct source code reviews to identify root causes within components and the platform.
• Diagnose and resolve issues using Linux systems and networking protocols.
• Perform packet capture analysis as part of troubleshooting and root-cause investigation.
• Design and enhance operational tools to improve system performance and efficiency.
• Architect DevOps solutions to support operational requirements.
• Leverage AWS services including S3, Athena, and QuickSight to analyze data from field devices.
• Deliver data-driven insights to support operational decision-making.
• Develop and implement anomaly detection techniques to proactively identify and resolve system issues.
• Perform global metric comparisons across device models.

Skills

C/C++

Linux

Python

Networking protocols

Log analysis

AWS

DevOps

Tools

Elastic Stack/ELK

Splunk

Grafana

Git/GitHub

S3

Athena

QuickSight

Job description

Select Minds LLC in Philadelphia, PA seeks a Video Triage Engineer to support software quality, field issue resolution, troubleshooting, and operational efficiency across a diverse range of video devices.

The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services. You will investigate end-to-end issues, identify root causes, develop mitigation strategies, and improve operational tooling.