Video Platform Triage & Reliability Engineer

Prime Hiring Solutions; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Prime Hiring Solutions is seeking a Video Triage Engineer to troubleshoot and resolve complex software and field issues across video devices and platforms in Philadelphia, PA.

You will apply expertise in C/C++, Python, Linux, and cloud tech to perform RCA, monitor production, analyze data, and develop tools to improve reliability.

This role emphasizes collaboration with engineering teams and mentoring other engineers, with hands-on debugging and DevOps responsibilities.

Qualifications

• Hands-on experience with C/C++ and Python.
• Proficient in Linux system troubleshooting and scripting.
• Experience with log management, monitoring, and visualization tools.
• Familiarity with AWS services and data analytics tools.
• Strong collaboration, mentoring, and technical leadership abilities.

Responsibilities

• Monitor system metrics and field data to identify critical issues.
• Troubleshoot end-to-end issues across video devices and platforms.
• Conduct Root Cause Analysis and implement mitigation strategies.
• Review code to identify defects and root causes.
• Diagnose Linux/network issues and analyze packet captures.
• Develop tools to improve troubleshooting and performance.
• Design DevOps solutions to boost reliability.
• Use AWS S3, Athena, and QuickSight for data analysis.
• Perform data-driven analysis to identify trends and anomalies.
• Develop anomaly detection techniques for proactive issue ID.
• Compare metrics across device models and detect deviations.
• Collaborate with engineers to drive solutions and resolve issues.
• Provide technical leadership and mentorship to other engineers.

Skills

C/C++

Python

Linux

Networking

Log analysis

Cloud technologies

Monitoring

DevOps

Root Cause Analysis

Scripting (Python/Bash/Go)

SQL

Git/GitHub

Jira

Mentoring

Leadership

Communication

Tools

ELK

Splunk

Grafana

AWS

S3

Athena

QuickSight

Go

Job description

Prime Hiring Solutions is seeking a Video Triage Engineer to troubleshoot and resolve complex software and field issues across video devices and platforms in Philadelphia, PA.

You will apply expertise in C/C++, Python, Linux, and cloud tech to perform RCA, monitor production, analyze data, and develop tools to improve reliability.

This role emphasizes collaboration with engineering teams and mentoring other engineers, with hands-on debugging and DevOps responsibilities.