Video Teller & ITM Specialist — Customer Champion

Northwest Bank; Muncie (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwest Bank in Muncie, IN is seeking a Video Teller to enhance the customer experience by attentively serving clients via the Interactive Teller Machine. The role demands strong communication, problem-solving, and the ability to explain bank products while building trusted relationships.

Responsibilities include handling transactions, identifying cross-sell opportunities, complying with policies, and using electronic channels to facilitate services.

Qualifications

• High school diploma or equivalent.
• Customer service experience < 2 years.
• Bank operations, sales and teller experience < 2 years.
• Computer/technology experience < 2 years.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist customers in a friendly, professional video setting and multitask across systems.
• Identify cross-selling opportunities and refer to appropriate areas.
• Resolve routine inquiries using bank procedures; escalate complex cases.
• Operate ITM and other electronic delivery channels to facilitate transactions.
• Attend to post-shift responsibilities and maintain accuracy in cash handling.

Skills

Interpersonal skills

Communication skills

Math skills

Attention to detail

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

Job description

Northwest Bank in Muncie, IN is seeking a Video Teller to enhance the customer experience by attentively serving clients via the Interactive Teller Machine. The role demands strong communication, problem-solving, and the ability to explain bank products while building trusted relationships.

Responsibilities include handling transactions, identifying cross-sell opportunities, complying with policies, and using electronic channels to facilitate services.