Video Teller: Interactive Banking Concierge

LE001 Northwest Bank; Muncie (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwest Bank is seeking a Video Teller in Muncie, IN to enhance the customer experience via Interactive Teller Machine and video services. The role emphasizes building relationships, cross-selling, and accurate transaction handling in a fast-paced environment.

Ideal candidates bring less than two years of customer service, bank operations, sales, teller, and computer/tech experience and can work some evenings or Saturdays. Training and benefits accompany this on-site position.

Qualifications

• High School Diploma or equivalent.
• Less than 2 years customer service experience.
• Less than 2 years bank-related operational support experience.
• Less than 2 years sales experience and previous teller experience.
• Less than 2 years computer and technology experience.

Responsibilities

• Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time.
• Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly.
• Identify cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned.
• Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
• Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions.
• Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments.
• Able to thoroughly and reasonably explain Northwest policies and procedures to customers.
• Video tellers may be required to work outside normal business hours and on Saturdays.

Skills

Customer service

Bank operations

Sales

Teller experience

Computer and technology experience

Education

High School Diploma or equivalent

Job description

Northwest Bank is seeking a Video Teller in Muncie, IN to enhance the customer experience via Interactive Teller Machine and video services. The role emphasizes building relationships, cross-selling, and accurate transaction handling in a fast-paced environment.

Ideal candidates bring less than two years of customer service, bank operations, sales, teller, and computer/tech experience and can work some evenings or Saturdays. Training and benefits accompany this on-site position.