Video Teller & Member Experience Specialist

Widget Financial; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

Widget Financial is seeking an ITM Teller who delivers full-service member interactions and cross-sells banking products. You will handle video teller transactions, address member needs with tact, and maintain confidentiality in all records and transactions.

Join a team that emphasizes accuracy, courtesy, and strong communication. You will support ATM and mobile deposit processing, monitor ITM faults, and collaborate with branch staff to ensure a seamless member experience.

Qualifications

• Respectful attitude toward coworkers, members, and vendors.
• Strong interpersonal and communication skills.
• High degree of integrity and confidentiality.
• Excellent organizational abilities and multitasking.
• Ability to recognize and fulfill member requests.

Responsibilities

• Handle video teller transactions courteously and accurately.
• Provide superior member experiences by actively listening and assessing needs and refer as appropriate. Actively cross sell and provide product guidance to members.
• Review and process members’ ATM and mobile check deposits; communicate fraud trends to relevant teams.
• Process and distribute inbound mail, including loan payments and deposits.
• Monitor ITM faults and coordinate with staff and third-party technicians for service.
• Conduct video teller transactions and provide guidance to staff as needed.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Integrity

Organization

Cross-selling

Job description

Widget Financial is seeking an ITM Teller who delivers full-service member interactions and cross-sells banking products. You will handle video teller transactions, address member needs with tact, and maintain confidentiality in all records and transactions.

Join a team that emphasizes accuracy, courtesy, and strong communication. You will support ATM and mobile deposit processing, monitor ITM faults, and collaborate with branch staff to ensure a seamless member experience.