Video Teller: Elevate Customer Experience with ITM

Northwest; Muncie, Erie (IN, Erie County, KY); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

The Video Teller position at Northwest in Muncie, IN leverages the Interactive Teller Machine to deliver convenient, friendly service while accurately processing transactions and expanding customer relationships. You will explain Northwest products and identify cross-sell opportunities to meet customer needs.

This full-time role requires a High School Diploma and less than 2 years in customer service or banking operations, with comfort using computer systems.

Qualifications

• Experience in customer service or banking operations preferred.
• Ability to learn bank systems and processes.
• Strong communication and problem-solving skills.

Responsabilités

• Serve customers professionally via video and in-branch where applicable.
• Identify cross-selling opportunities and refer to appropriate departments.
• Handle transactions accurately and balance drawer.
• Maintain knowledge of ITM and electronic channels to facilitate customer interactions.
• Support team with daily branch operations and compliance with policies.

Connaissances

Customer service

Bank operations

Sales experience

Teller duties

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

The Video Teller position at Northwest in Muncie, IN leverages the Interactive Teller Machine to deliver convenient, friendly service while accurately processing transactions and expanding customer relationships. You will explain Northwest products and identify cross-sell opportunities to meet customer needs.

This full-time role requires a High School Diploma and less than 2 years in customer service or banking operations, with comfort using computer systems.