Video Banker 1

City National Bank; Cross Lanes (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical, dental & vision coverage

401(k) match

Job summary

City National Bank in Cross Lanes, WV seeks an ITM Teller to process customer transactions accurately and efficiently via Interactive Teller Machines. The role emphasizes delivering exceptional service and building customer trust in a fast-paced environment.

You will educate customers on ITM usage, handle deposits, withdrawals, transfers and loan payments, balance cash totals, and refer opportunities to other banking services. A strong team player with reliable attendance is essential.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of previous front line experience required.
• Experience in a call center or other customer service environment preferred.
• Ability to multi-task and work across several platforms simultaneously.
• Displays professional dress and demeanor.
• Personal computer proficiency.
• Ability to work extended hours, including weekends and some holidays.
• May sit, with occasional standing, walking, bending and lifting 5–10 lbs.
• Indoors with occasional outdoor ITM support; reasonable accommodations available.
• Knowledge of the bank’s operating systems and procedures.

Responsibilities

• Assists customers using Interactive Teller Machines (ITMs) and educates them on the technology.
• Responsible for ITM transactions: check cashing, deposits, withdrawals, transfers and loan payments.
• Balances daily transactions and verifies cash totals; investigates and resolves out-of-balance conditions.
• Balances customer transactions via multiple ITMs.
• Delivers excellent customer service, resolves problems, and identifies customers’ financial needs.
• Maintains a positive and professional attitude at all times.
• Keeps current knowledge of bank products and services; refers to other lines of business as needed.
• Completes all training within predetermined time limits.
• Adheres to bank regulatory, audit, and compliance policies.

Skills

Excellent face-to-face communication

Customer relations skills

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Job description

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank?

At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.
• Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.
• Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
• Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Summary Description

Responsible for processing customer transactions received via the Interactive Teller Machine (ITM) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures while delivering exceptional service to our customers. ITM transactions normally include basic frontline transactions and are enacted over video from an offsite location for the convenience of our customers in our drive-up lanes.

Essential Functions

• Assists customers using the Interactive Teller Machines (ITMs). Educates customers to make them comfortable and competent using the interactive technology
• Responsible for the efficient, accurate, confidential and professional performance of functions processed via the ITM, including, but not limited to, check cashing, deposits, withdrawals, account transfers and loan payments.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Balances customer transactions via multiple ITMs
• Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs
• Displays a positive and professional attitude at all times
• Maintains current knowledge of bank products and services
• Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
• Completes all training within predetermined time limits
• Adheres to all bank regulatory, audit, and compliance policies and procedures

Position Requirements

• Must be comfortable appearing on camera and capable of communicating effectively through this channel
• High school diploma or equivalent
• Minimum 6 months of previous front line experience required
• Experience in a call center or other customer service environment preferred
• Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously
• Displays professional dress and demeanor
• Personal computer proficiency
• Ability to work extended hours beyond the normal work day, including weekends and some holiday work.
• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
• Work is generally performed indoors in environmentally-controlled conditions. Periodically work outdoors to support ITM hardware
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Critical Skills/Expertise

• Excellent face-to-face communication and customer relations skills
• Knowledge of (or ability to learn) the bank’s operating systems, policies and procedures
• Strong attention to detail
• Ability to calmly handle stressful situations

Schedule

Department hours are 7:00 a.m. to 8:00 p.m., Monday through Friday, and 7:00 a.m. to 5:00 p.m. Saturday

Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!

City National Bank is an Equal Opportunity Employer.