Video Teller & Banking Services Specialist

PeoplesBank; Spencer (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Cornerstone Bank is seeking an Interactive Customer Service Representative in Athol, MA to process transactions via the ITM video teller system and deliver courteous service. You will help customers with deposits, withdrawals, transfers, and payments, while building relationships and recommending bank products.

Compliance and accuracy are essential in a fast-paced environment. The role requires a high school diploma or equivalent, strong math, and excellent communication.

Qualifications

• Demonstrated customer service skills.
• Comfortable performing basic math calculations.
• Attention to detail and ability to multi-task.
• Strong verbal and written communication.
• Professional communication and active listening.
• Ability to handle sensitive and confidential information.
• Availability for extended and/or weekend hours; training as needed.

Responsibilities

• Provide efficient, courteous customer service through the ITM video teller system.
• Process deposits, withdrawals, transfers, and other banking transactions accurately.
• Maintain knowledge of Cornerstone Bank products and services.
• Refer customers to appropriate team members to deepen relationships.
• Ensure accuracy and efficiency in all activities; balance and settle cash as needed.
• Follow regulatory guidelines and bank policies; perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Verbal communication

Interpersonal skills

Organization

Confidential information handling

Weekend availability

Education

High School Diploma or equivalent

Job description

Cornerstone Bank is seeking an Interactive Customer Service Representative in Athol, MA to process transactions via the ITM video teller system and deliver courteous service. You will help customers with deposits, withdrawals, transfers, and payments, while building relationships and recommending bank products.

Compliance and accuracy are essential in a fast-paced environment. The role requires a high school diploma or equivalent, strong math, and excellent communication.