Customer-Centric Bank Teller

Citizens Bank; Massachusetts; On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is hiring a Teller to greet customers, handle transactions, and provide personalized financial guidance at our Massachusetts branches. You will assist customers with digital app and ATM usage, delivering exceptional service while following all cash handling and regulatory policies.

The role emphasizes strong listening, communication, and problem-solving skills, with opportunities for growth, comprehensive benefits, and a supportive team environment.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and demonstrate how to use mobile apps or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers reach financial goals.
• Educate customers on Citizens products and benefits and connect them with Bankers for next steps.
• Follow all financial policies and cash handling procedures.

Skills

Customer service

Listening skills

Communication

Problem solving

Digital literacy

Schedule flexibility

Education

High School diploma or GED

Job description

Citizens Bank is hiring a Teller to greet customers, handle transactions, and provide personalized financial guidance at our Massachusetts branches. You will assist customers with digital app and ATM usage, delivering exceptional service while following all cash handling and regulatory policies.

The role emphasizes strong listening, communication, and problem-solving skills, with opportunities for growth, comprehensive benefits, and a supportive team environment.