Video Teller Specialist

Tower Federal Credit Union; United States; Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Low medical premiums

Job summary

Tower Federal Credit Union is seeking a Video Banker to process teller transactions via Interactive Teller Machines (ITM) in a secure, member‑centered environment. This on‑site role delivers efficient service and high accuracy using video technology.

Responsibilities include guiding members through ITM operations, promoting credit union products, and maintaining knowledge of services like Home Banking and Mobile Deposit. A high school diploma and 1–3 years in a financial setting are required.

Qualifications

• High school diploma or equivalent.
• 1–3 years’ experience in a credit union or financial institution.
• Demonstrated customer service experience.
• Equivalent combo of education and experience acceptable.
• Career path indicates level 1 to level 2 progression.

Responsibilities

• Serve members virtually via video and chat using ITM technology.
• Guide members through ITM processes step by step.
• Process teller transactions with ITM and verify accuracy.

Skills

Customer service

Video banking

ITM guidance

Education

High school diploma

Tools

ITM platform

Job description

Tower Federal Credit Union is seeking a Video Banker to process teller transactions via Interactive Teller Machines (ITM) in a secure, member‑centered environment. This on‑site role delivers efficient service and high accuracy using video technology.

Responsibilities include guiding members through ITM operations, promoting credit union products, and maintaining knowledge of services like Home Banking and Mobile Deposit. A high school diploma and 1–3 years in a financial setting are required.