Banking Concierge: Customer Experience & Sales

M&T Bank Corporation; Westborough (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Westborough, MA is seeking a teller to provide exceptional customer service and support branch operations. You will educate customers on banking solutions, process transactions, and promote digital banking capabilities to meet customer needs.

The role emphasizes strong communication, problem solving, and the ability to manage both consumer and small business customer interactions in a fast-paced branch environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of retail sales or customer service experience.
• Strong communication and interpersonal skills.
• Ability to handle difficult customer conversations.
• Proficiency with internet-based tools and banking platforms.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and benefits.
• Engage customers and promote digital capabilities in interactions.
• Assist in servicing-related activities, including account servicing and transactions.
• Maintain lobby presence and greet customers, referring to banking partners when needed.
• Follow AML/KYC processes and resolve customer issues promptly.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

M&T Bank Corporation in Westborough, MA is seeking a teller to provide exceptional customer service and support branch operations. You will educate customers on banking solutions, process transactions, and promote digital banking capabilities to meet customer needs.

The role emphasizes strong communication, problem solving, and the ability to manage both consumer and small business customer interactions in a fast-paced branch environment.