Video Teller ITM Specialist

Huntington National Bank; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Huntington National Bank is seeking an ITM Specialist to process teller transactions through video-enabled ITMs at multiple locations. The role emphasizes education and tailored product recommendations to expand customer relationships, while delivering professional, remote-support-like service in an on-site setting.

The candidate should be comfortable explaining services, handling sensitive information, and maintaining confidentiality with a strong focus on accuracy and customer care.

Qualifications

• High School Diploma, GED, or equivalent education.
• 1 year customer service experience
• Bilingual Spanish

Responsibilities

• Teller Functions: efficient, accurate ITM transactions (deposits, loan payments, transfers, withdrawals) via ITM machines.
• Explain Huntington services and products to customers; assist in meeting financial needs.
• Perform file maintenance (address changes, unlocking OLB, Debit Card limits) and other duties as assigned.
• Take ownership of each interaction; complete required compliance and training for ITM Specialists.
• Seek ways to streamline processes and improve the ITM experience; represent Huntington positively.

Skills

Customer service

Bilingual Spanish

Cash handling

Education

High School Diploma or GED

Job description

Huntington National Bank is seeking an ITM Specialist to process teller transactions through video-enabled ITMs at multiple locations. The role emphasizes education and tailored product recommendations to expand customer relationships, while delivering professional, remote-support-like service in an on-site setting.

The candidate should be comfortable explaining services, handling sensitive information, and maintaining confidentiality with a strong focus on accuracy and customer care.