Video Surveillance Support Technician – Remote Troubleshooting
Motorola Solutions
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Motorola Solutions is seeking a Service Delivery Technician to serve as the primary contact for customer-initiated support, documenting and resolving first-level issues, performing remote troubleshooting, and escalating more complex cases to senior staff. You will help ensure high service availability for customer end users.
The role requires 2+ years of desktop or application support, familiarity with Windows and O365, and strong remote support capabilities.
Qualifications
- 2+ years in desktop, software or applications support.
- Experience installing and maintaining Windows 7/8/10, Office 2013-2019, and O365.
- Strong remote support across satellite sites, on-site or WFH staff.
- Legal authorization to work in the U.S. indefinitely is required.
Responsibilities
- Log and resolve first-level service issues using internal ticketing system.
- Escalate to senior personnel for complex problems.
- Provide light training and update How-To guides, FAQs, KB articles.
- Troubleshoot Avigilon Video Management System (VMS) issues remotely.
Skills
Education
Tools
Job description
Motorola Solutions is seeking a Service Delivery Technician to serve as the primary contact for customer-initiated support, documenting and resolving first-level issues, performing remote troubleshooting, and escalating more complex cases to senior staff. You will help ensure high service availability for customer end users.
The role requires 2+ years of desktop or application support, familiarity with Windows and O365, and strong remote support capabilities.
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