Remote Technical Service Manager for Mission-Critical Support

Motorola Solutions; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous PTO

Job summary

Motorola Solutions is seeking an experienced Technical Service Manager to lead the technical support engineering team, driving escalation management, fast issue resolution, and strict SLA adherence across North American public safety environments. This fully remote role includes up to 50% travel to customer sites, with preference for Eastern/Central locations.

Responsibilities span team leadership, incident management, process improvement, and KPI governance to ensure operational readiness and

Qualifications

• Bachelor's degree in a technical field and relevant certifications.
• 3+ years in technical project management or leadership roles.
• 3+ years in public safety, defense, or mission-critical environments.
• US citizenship with ability to obtain security clearance.

Responsibilities

• Lead and mentor a technical service team delivering mission-critical support.
• Manage high-stakes outages with clear, proactive communications.
• Oversee incident management, problem resolution and service requests.

Skills

Leadership

Incident management

Customer-facing tech

IT service management

CRM proficiency

Travel readiness

Education

Bachelor's degree in CS/IT or related

PM/Lean Six Sigma/ITIL certifications

Job description

Motorola Solutions is seeking an experienced Technical Service Manager to lead the technical support engineering team, driving escalation management, fast issue resolution, and strict SLA adherence across North American public safety environments. This fully remote role includes up to 50% travel to customer sites, with preference for Eastern/Central locations.

Responsibilities span team leadership, incident management, process improvement, and KPI governance to ensure operational readiness and