Video Solutions Program Lead

Motorola Solutions; Town of Texas (WI); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Incentive bonus plans

401K with company match

Paid holidays

Job summary

Motorola Solutions is seeking a Video System Manager within Global Services in North America. You will manage day-to-day customer contracts for video solutions, ensuring SLA compliance and delivering high-quality service delivery across the customer base.

You will lead cross-functional teams, coordinate service resources, and drive renewal and growth opportunities while staying current with data security practices and regulatory requirements.

Qualifications

• 5+ years of management or leadership experience.
• Experience with lifecycle sustainment or customer account management in video solutions.
• Familiarity with Servicer Statement of Work for contract management.
• Strong communication skills, both oral and written.
• Ability to achieve contract renewal and services growth goals.

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, and service teams throughout the customer engagement.
• Oversee SSOW with Onsite Servicers and ensure SLA compliance.
• Serve as primary contact for lifecycle management of video and related Motorola ecosystem technologies.
• Establish recurring governance meetings for mid- to long-term planning.
• Coordinate deployment of field resources and escalate issues to resolution.

Skills

Lifecycle mgmt

Customer support

Video solutions

Communication skills

Contract mgmt

Education

Bachelor's degree in Business, Communications, General Studies, IT, Management, Public Safety, or Technology

Tools

Google Suite

Microsoft Office

Job description

Motorola Solutions is seeking a Video System Manager within Global Services in North America. You will manage day-to-day customer contracts for video solutions, ensuring SLA compliance and delivering high-quality service delivery across the customer base.

You will lead cross-functional teams, coordinate service resources, and drive renewal and growth opportunities while staying current with data security practices and regulatory requirements.