Video Systems Manager — Remote Service Delivery Leader

Motorola Solutions; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Video System Manager in the United States to lead lifecycle management of video solutions and manage customer contracts. You will collaborate across Sales, Product, Engineering, Deployment, and Customer Success to ensure service delivery and SLA compliance while guiding governance and renewals.

The role requires 5+ years in account management related to video solutions, strong CMSO knowledge, and proficiency with Google Workspace and Microsoft Office; travel and

Qualifications

• 5+ years in lifecycle sustainment account management or customer/account management in video solutions
• Understanding of Motorola Solutions products and services
• Familiarity with Servicer Statement of Work for contract management
• Strong CMSO knowledge and NOC offerings and procedures; strong communication skills
• Forecasting, cost, revenue and margin business acumen
• Ability to achieve contract renewal and services growth goals
• Sales skills in establishing customer relationships, presentations and closing opportunities
• Proficiency with Google Workspace and Microsoft Office tools

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success and support teams during the customer engagement
• Oversee SSOW with Onsite Servicers and ensure SLA compliance
• Serve as the primary contact for lifecycle management of video and related Motorola ecosystem technologies
• Establish recurring governance meetings for mid-term and long-term planning
• Execute service agreements, deploy field resources, drive time-to-resolution and manage escalations
• Maintain services scope per contract and ensure customers understand obligations
• Build trusted advisor relationships within the account domain
• Ensure best practices are followed within the customer environment
• Deliver consistent service levels and drive corrective actions to closure
• Coordinate processing and implementation of technical changes and upgrades
• Monitor complex service matters, including solution implementations and product quality issues
• Report on technical performance and review open service requests with customers
• Coordinate between account teams and technical resources to meet scope and outcomes
• Familiarity with video deployment methodologies and quality processes
• Support end-to-end solutions with high quality and identify upsell opportunities
• Update operational documents like CSPs and SOWs
• Undertake problem management to minimize operational impact
• Assist with contract renewals and CSP updates with account teams
• Work with the Program Manager for smooth project-to-warranty transition
• Stay current with data security requirements

Skills

Lifecycle sustainment mgmt

Customer account management

CMSO knowledge

Forecasting and cost acumen

Contract renewal & growth

Education

Bachelor’s degree in Business, Communications, IT, Management, Public Safety or Technology

Tools

Google Workspace

Microsoft Office 365

Job description

Motorola Solutions is seeking a Video System Manager in the United States to lead lifecycle management of video solutions and manage customer contracts. You will collaborate across Sales, Product, Engineering, Deployment, and Customer Success to ensure service delivery and SLA compliance while guiding governance and renewals.

The role requires 5+ years in account management related to video solutions, strong CMSO knowledge, and proficiency with Google Workspace and Microsoft Office; travel and