Remote Video Services Manager: Contract & Support

Motorola Solutions; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Generous Paid Time Off

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Video Customer Support Manager to oversee customer contracts and relationships for their video solutions, including Mobile Video and Vehicle Intelligence. This role involves ensuring compliance with service agreements, developing strong customer relationships, and coordinating technical support.

Ideal candidates should have over 5 years' experience in account management, an understanding of Motorola's offerings, and strong communication skills.

Qualifications

• 5+ years of experience in customer support or account management.
• Strong understanding of Motorola Solutions products.
• Ability to manage contract renewals effectively.

Responsibilities

• Manage customer contracts and relationships.
• Ensure compliance with Service Level Agreements (SLA).
• Build strong customer relationships as a trusted advisor.

Skills

Lifecycle sustainment account management

Customer support

Sales skills

Communication skills

Education

High School diploma or higher

Tools

Oracle / SCDR / Q2SC

Google Suite

Microsoft business software

Job description

Motorola Solutions is seeking a Video Customer Support Manager to oversee customer contracts and relationships for their video solutions, including Mobile Video and Vehicle Intelligence. This role involves ensuring compliance with service agreements, developing strong customer relationships, and coordinating technical support.

Ideal candidates should have over 5 years' experience in account management, an understanding of Motorola's offerings, and strong communication skills.