Video Repair Support Specialist

Charter Communications; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Charter Communications is seeking a Customer Service Representative focused on Video Repair in El Paso, TX. You will handle inbound calls, troubleshoot video issues, and guide customers through billing and account updates while delivering friendly service.

The role requires strong English communication, multitasking ability, and reliability in a fast-paced call center environment. All shifts are available, with a commitment to customer satisfaction and team collaboration.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: ability to work a variety of shifts including nights, weekends, and holidays.
• Language: read, write, speak and understand English.

Responsibilities

• Handle inbound calls to resolve billing questions, account updates and subscriber challenges.
• Troubleshoot and resolve technical issues related to cable and video services.
• Provide friendly, knowledgeable customer service and document interactions in systems.

Skills

Customer service

Communication

Multitasking

Time management

Organization

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Charter Communications is seeking a Customer Service Representative focused on Video Repair in El Paso, TX. You will handle inbound calls, troubleshoot video issues, and guide customers through billing and account updates while delivering friendly service.

The role requires strong English communication, multitasking ability, and reliability in a fast-paced call center environment. All shifts are available, with a commitment to customer satisfaction and team collaboration.