Customer Tech Support Pro — Internet & Voice

Charter Communications; Columbus (OH); On-site; USD 27,552 - 38,572; Full time

Job summary

Charter Communications is hiring a Customer Service Representative to handle inbound calls and provide technical support for Internet and Voice services. You will troubleshoot issues, address billing questions, and ensure a positive customer experience while working in a dynamic call center environment.

Ideal candidates have a high school diploma, strong English skills, and 6+ months in customer service or technical support, with comfortable computer and software usage.

Qualifications

• High school or equivalent required.
• Ability to read, write, speak and understand English.
• 6+ months of customer service or related experience.
• 6+ months of basic technical support experience.
• 6+ months of heavy phone experience; comfortable with computers and software.

Responsibilities

• Take inbound calls and provide support for customers.
• Troubleshoot internet and voice issues to restore services.
• Handle basic billing inquiries and payments.
• Represent Spectrum professionally in a fast-paced call center environment.

Skills

Communication

Organization

Time management

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

MS Office

Typing

Basic computer skills

Job description

Charter Communications is hiring a Customer Service Representative to handle inbound calls and provide technical support for Internet and Voice services. You will troubleshoot issues, address billing questions, and ensure a positive customer experience while working in a dynamic call center environment.

Ideal candidates have a high school diploma, strong English skills, and 6+ months in customer service or technical support, with comfortable computer and software usage.