Video Repair Support Specialist

Spectrum; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative focused on video repair in Texas. You will handle inbound calls, assist customers with billing and account updates, and troubleshoot cable/video issues while delivering friendly, efficient service.

Join a Fortune 100 company known for strong customer care and a team-oriented environment with varied shifts. This role emphasizes communication, problem solving, and multitasking in a fast-paced call center setting.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls to resolve billing questions and account updates.
• Troubleshoot and resolve technical issues related to cable and video services.
• Provide friendly, solution-oriented customer service and maintain relationships with Spectrum customers.

Skills

Communication

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a Customer Service Representative focused on video repair in Texas. You will handle inbound calls, assist customers with billing and account updates, and troubleshoot cable/video issues while delivering friendly, efficient service.

Join a Fortune 100 company known for strong customer care and a team-oriented environment with varied shifts. This role emphasizes communication, problem solving, and multitasking in a fast-paced call center setting.