Video Repair Customer Support Specialist

Charter Communications; Morrisville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative focused on video repair. The role involves handling inbound calls, resolving billing and account questions, and troubleshooting cable/video issues to ensure top-notch customer service.

The position requires a high school diploma, ability to work varied shifts including nights and weekends, and fluent English. Join a Fortune 100 company and help keep customers connected to Spectrum services.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls to resolve billing questions, account updates and subscriber concerns.
• Troubleshoot and resolve issues related to cable and video services.
• Represent Spectrum as a voice of the company and provide friendly service.

Skills

Communication

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative focused on video repair. The role involves handling inbound calls, resolving billing and account questions, and troubleshooting cable/video issues to ensure top-notch customer service.

The position requires a high school diploma, ability to work varied shifts including nights and weekends, and fluent English. Join a Fortune 100 company and help keep customers connected to Spectrum services.