Video Repair Customer Support Specialist

Spectrum; Loma Terrace (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative focused on Video Repair to build strong relationships with customers who subscribe to Spectrum’s cable and video products. You will handle inbound calls, assist with billing questions, and resolve technical issues in a fast-paced call center environment.

We value patience, problem-solving, and excellent communication, with shifts that may include nights, weekends, and holidays. Training and growth opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Bilingual in English/Spanish.

Responsibilities

• Interact with customers via inbound phone calls to resolve billing questions and account updates.
• Troubleshoot and resolve TV/video service issues.
• Represent Spectrum and provide friendly, knowledgeable customer service.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Time management

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a Customer Service Representative focused on Video Repair to build strong relationships with customers who subscribe to Spectrum’s cable and video products. You will handle inbound calls, assist with billing questions, and resolve technical issues in a fast-paced call center environment.

We value patience, problem-solving, and excellent communication, with shifts that may include nights, weekends, and holidays. Training and growth opportunities are provided.