Video Repair Support Specialist (Evenings & Weekends)

Charter Communications; San Antonio (TX); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Charter Communications, operating as Spectrum, seeks a Customer Service Representative focused on Video Repair at our San Antonio call center. You will handle inbound calls, troubleshoot cable and video issues, and guide customers through billing and account updates.

This on-site role requires night and weekend availability, 13 weeks paid training, and the ability to work in a fast-paced team environment while delivering friendly, professional service to Spectrum customers.

Formación

• Education: High school diploma or equivalent.
• Schedule: Nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsabilidades

• Handle inbound calls, resolve billing questions and account updates.
• Troubleshoot technical issues related to cable and video services.
• Provide timely, knowledgeable customer service and support.
• Represent Spectrum as the voice of Charter Communications.

Conocimientos

Communication

Organization

Time management

Multitasking

Customer service

Educación

High school diploma or equivalent

Herramientas

MS Office

Typing

Descripción del empleo

Charter Communications, operating as Spectrum, seeks a Customer Service Representative focused on Video Repair at our San Antonio call center. You will handle inbound calls, troubleshoot cable and video issues, and guide customers through billing and account updates.

This on-site role requires night and weekend availability, 13 weeks paid training, and the ability to work in a fast-paced team environment while delivering friendly, professional service to Spectrum customers.