Video Support Specialist – Night/Weekend Shifts

Spectrum; San Antonio (TX); On-site; USD 40,000 - 44,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative at our San Antonio, TX site to support video repair and customer inquiries. This role involves inbound calls, troubleshooting cable/video issues, and delivering excellent service in a fast-paced environment.

Training lasts 13 weeks with paid hours, and a schedule including nights and weekends is required. The position requires a HS diploma, English proficiency, and strong communication skills.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Read, write, speak and understand English.

Responsibilities

• Handle inbound calls to resolve a variety of topics including billing questions and account updates.
• Troubleshoot and resolve technical issues related to cable and video services.
• Represent Spectrum and provide best-in-class customer experiences.
• Navigate computer systems to assist customers and document interactions.
• Work in a fast-paced call center environment with a friendly, open team.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Spectrum is seeking a Customer Service Representative at our San Antonio, TX site to support video repair and customer inquiries. This role involves inbound calls, troubleshooting cable/video issues, and delivering excellent service in a fast-paced environment.

Training lasts 13 weeks with paid hours, and a schedule including nights and weekends is required. The position requires a HS diploma, English proficiency, and strong communication skills.