Video Tech Support & Customer Care Specialist

Spectrum; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative to support Video Repair in a fast-paced call center environment. You will handle inbound calls, troubleshoot service issues, and guide customers through solutions while maintaining accurate records.

Role requires bilingual English/Spanish communication, a high school diploma, and the ability to work varied schedules including nights, weekends, and holidays. Spectrum offers a comprehensive pay and benefits package.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English/Spanish is preferred.
• Proven customer service experience is a plus.

Responsibilities

• Handle inbound calls and resolve a variety of customer questions and issues.
• Troubleshoot basic TV/video service problems and guide customers through solutions.
• Maintain accurate customer records and document interactions in the system.
• Represent Spectrum professionally and deliver best-in-class service.
• Support billing and account updates as needed.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is hiring a Customer Service Representative to support Video Repair in a fast-paced call center environment. You will handle inbound calls, troubleshoot service issues, and guide customers through solutions while maintaining accurate records.

Role requires bilingual English/Spanish communication, a high school diploma, and the ability to work varied schedules including nights, weekends, and holidays. Spectrum offers a comprehensive pay and benefits package.