Video Repair & Tech Support Specialist

Charter Communications; El Paso (TX); On-site; USD 21,000 - 32,000; Full time

Job summary

Charter Communications, operating Spectrum, is seeking a Customer Service Representative focused on Video Repair to assist customers with cable and video services. You will handle inbound calls, resolve issues, and strengthen customer relationships in a fast-paced call center.

The role requires bilingual English/Spanish, a high school diploma or equivalent, and the ability to work varied shifts including nights and weekends.

Qualifications

• Inglese/ espanhol bilíngue requerido.
• Columnas de educación: diploma de secundaria o equivalente.

Responsibilities

• Handle inbound calls to resolve billing questions and service issues.
• Troubleshoot video and cable service problems and escalate when needed.
• Maintain accurate account information and document interactions.
• Provide friendly, professional customer service in a fast-paced environment.

Skills

Bilingual in English/Spanish

Education

High school diploma or equivalent

Job description

Charter Communications, operating Spectrum, is seeking a Customer Service Representative focused on Video Repair to assist customers with cable and video services. You will handle inbound calls, resolve issues, and strengthen customer relationships in a fast-paced call center.

The role requires bilingual English/Spanish, a high school diploma or equivalent, and the ability to work varied shifts including nights and weekends.