Video & Internet Support Specialist

SPECTRUM; Tucson (AZ); On-site; USD 28,000 - 48,000; Full time

Job summary

Spectrum is seeking a customer service professional in the United States to guide customers through our Community Solutions products and services. You’ll solve problems, manage billing, activation, and account updates, and advise on upgrades while building lasting relationships.

In this role you’ll use diagnostic tools, handle inquiries via phone, and strive to meet sales goals. Strong communication and problem‑solving skills are essential, as is a high school diploma and comfort with Microsoft

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving abilities.
• Quick thinking, goal orientation, ambition and determination.
• Strong follow-up, accuracy, multitasking and attention to detail.
• Positive phone demeanor and excellent customer service.
• Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

Customer service

Sales

English proficiency

Technical troubleshooting

Microsoft Office

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum is seeking a customer service professional in the United States to guide customers through our Community Solutions products and services. You’ll solve problems, manage billing, activation, and account updates, and advise on upgrades while building lasting relationships.

In this role you’ll use diagnostic tools, handle inquiries via phone, and strive to meet sales goals. Strong communication and problem‑solving skills are essential, as is a high school diploma and comfort with Microsoft