Technical Support & Billing Specialist - Customer Care

Spectrum Business; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Spectrum is seeking a customer-focused specialist to provide technical support for Spectrum internet, phone, and video services. You will troubleshoot core issues, resolve billing inquiries, and explain product options to customers.

Ideal candidates have 6+ months of customer service or related experience, strong English communication, and the ability to navigate multiple systems while delivering high-quality service in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience providing core technical support and customer service to external customers is preferred.
• Ability to read, write, speak and understand English is required.

Responsibilities

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues.
• Address billing inquiries and facilitate payment processing with accuracy and professionalism.
• Present and explain Spectrum products and services to customers to ensure they understand available options.
• Manage customer interactions efficiently, consistently delivering quality and integrity.
• Document all actions and updates to customer accounts clearly and thoroughly.
• Escalate complex customer issues to management or support teams as needed for resolution.
• Participate in coaching sessions to continuously improve customer service performance.
• Comply with Spectrum’s policies, procedures and work schedules.

Skills

Reading/writing/speaking English

Organization & time management

Interpersonal skills

Multitasking

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

General software applications

Job description

Spectrum is seeking a customer-focused specialist to provide technical support for Spectrum internet, phone, and video services. You will troubleshoot core issues, resolve billing inquiries, and explain product options to customers.

Ideal candidates have 6+ months of customer service or related experience, strong English communication, and the ability to navigate multiple systems while delivering high-quality service in a fast-paced environment.