Community Solutions Customer Success Representative

Spectrum; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Spectrum is seeking a customer service professional to guide customers through Video, Internet and Streaming solutions. You will troubleshoot, activate accounts, handle billing questions and recommend upgrades while building lasting relationships.

This role values problem solving, strong communication and a positive phone demeanor, with opportunities for growth in a diverse, inclusive workplace.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

English reading/writing/speaking

Product knowledge

Billing systems

Verbal communication

Written communication

Problem solving

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Spectrum is seeking a customer service professional to guide customers through Video, Internet and Streaming solutions. You will troubleshoot, activate accounts, handle billing questions and recommend upgrades while building lasting relationships.

This role values problem solving, strong communication and a positive phone demeanor, with opportunities for growth in a diverse, inclusive workplace.