Customer Care & Solutions Specialist

Spectrum; San Diego (CA); On-site; USD 28,000 - 48,000; Full time

Job summary

Spectrum is seeking a customer service oriented professional in the United States to guide customers through our Community Solutions products and services. You will help resolve inquiries, manage activations and billing, and recommend upgrades to enhance value while building lasting relationships.

The role emphasizes problem solving, adherence to schedules, and strong communication as you support a wide range of Spectrum offerings, including video, internet and voice services.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving with attention to detail and multitasking.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

Customer service

Sales experience

Billing systems

Troubleshooting

Account management

Microsoft Office

English proficiency

Education

High school diploma

Tools

Billing systems

Job description

Spectrum is seeking a customer service oriented professional in the United States to guide customers through our Community Solutions products and services. You will help resolve inquiries, manage activations and billing, and recommend upgrades to enhance value while building lasting relationships.

The role emphasizes problem solving, adherence to schedules, and strong communication as you support a wide range of Spectrum offerings, including video, internet and voice services.