Customer Tech Support and Solutions Advisor

SPECTRUM; Sahuarita (AZ); On-site; USD 28,000 - 47,000; Full time

Job summary

Spectrum is seeking a customer service representative to assist customers with Spectrum Video, Internet, and Streaming services. You will guide clients through account activation, maintenance, and billing, while identifying upgrade opportunities to boost product value.

Strong communication and problem-solving skills are essential as you handle inquiries and escalations to ensure customer satisfaction. The role emphasizes solving problems, nurturing long-term customer relationships, and meeting

Qualifications

• High school diploma or equivalent is required.
• Customer service and sales or retention experience is preferred.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems and related software.
• Strong verbal and written communication skills.
• Complex problem solving abilities and quick thinking.
• Goal orientation, ambition and determination with strong follow-up.
• Attention to detail and multitasking in a fast-paced environment.
• Positive phone demeanor and customer-centric attitude.
• Proficiency with personal computer use and intranet/MS Office navigation.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance, and billing concerns through phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and stay current with Spectrum products.

Skills

Customer service

Sales or retention experience

Written and verbal communication

English proficiency

Problem solving

Multitasking

Attention to detail

Microsoft Office & intranet navigation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Billing systems

Job description

Spectrum is seeking a customer service representative to assist customers with Spectrum Video, Internet, and Streaming services. You will guide clients through account activation, maintenance, and billing, while identifying upgrade opportunities to boost product value.

Strong communication and problem-solving skills are essential as you handle inquiries and escalations to ensure customer satisfaction. The role emphasizes solving problems, nurturing long-term customer relationships, and meeting