Customer Solutions Specialist – Tech Support & Sales

SPECTRUM; Arizona; On-site; USD 28,000 - 48,000; Full time

Job summary

Spectrum is seeking a customer service professional to guide customers through Community Solutions products and services, handling inquiries, activations, billing, and upgrades while building lasting relationships.

This on-site role emphasizes problem solving, cross-functional collaboration, and achieving sales activity goals while delivering excellent service to customers in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience preferred.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving abilities.
• Quick thinking, goal orientation and determination.
• Strong follow-up, accuracy, multitasking and attention to detail.
• Positive phone demeanor and excellent customer service.
• Ability to use a computer and intranet navigation.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain knowledge of Spectrum product offerings.

Skills

Reading English

Written English

Verbal communication

Customer service

Sales experience

Problem solving

Attention to detail

Multitasking

PC skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Spectrum is seeking a customer service professional to guide customers through Community Solutions products and services, handling inquiries, activations, billing, and upgrades while building lasting relationships.

This on-site role emphasizes problem solving, cross-functional collaboration, and achieving sales activity goals while delivering excellent service to customers in a fast-paced environment.