Customer Solutions Specialist — Tech & Billing Support

SPECTRUM; Oro Valley (AZ); On-site; USD 28,000 - 48,000; Full time

Job summary

Spectrum is seeking a customer service professional in the United States to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, activate accounts, manage billing, and suggest upgrades while building lasting relationships and enhancing customer satisfaction.

The role emphasizes problem solving, knowledge of Video, Internet, and Voice services, and strong communication across phone channels.

Qualifications

• High school diploma or equivalent required.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving abilities.
• Attention to detail and accurate work.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

Customer service

Communication skills

Billing systems

English proficiency

Problem solving

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Spectrum is seeking a customer service professional in the United States to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, activate accounts, manage billing, and suggest upgrades while building lasting relationships and enhancing customer satisfaction.

The role emphasizes problem solving, knowledge of Video, Internet, and Voice services, and strong communication across phone channels.