Tech-Savvy Customer Support & Sales Specialist

SPECTRUM; Green Valley (AZ); On-site; USD 28,000 - 47,000; Full time

Job summary

Spectrum is hiring for a customer service role that guides customers through Video, Internet, and Streaming support while managing accounts and processing orders. You’ll troubleshoot issues, recommend upgrades, and maintain product knowledge to boost satisfaction and retention.

The role emphasizes strong communication, problem solving, and a proactive approach in a fast-paced office environment with holiday shifts.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service and sales or retention experience.
• Skills: Ability to read, write, speak and understand English.
• Skills: Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Skills: Proficiency in billing systems.
• Skills: Strong verbal and written communication skills.
• Skills: Complex problem solving abilities.
• Skills: Quick thinking, goal orientation, ambition and determination.
• Skills: Strong follow‑up, accuracy, multitasking and attention to detail.
• Skills: Positive phone demeanor and excellent customer service.
• Skills: Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Attention to detail

Reading/Writing/Speaking English

Personal computer usage

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Billing systems

Job description

Spectrum is hiring for a customer service role that guides customers through Video, Internet, and Streaming support while managing accounts and processing orders. You’ll troubleshoot issues, recommend upgrades, and maintain product knowledge to boost satisfaction and retention.

The role emphasizes strong communication, problem solving, and a proactive approach in a fast-paced office environment with holiday shifts.