Customer Solutions Specialist

SPECTRUM; Vail (AZ); On-site; USD 42,000 - 72,000; Full time

Job summary

Spectrum is seeking a customer service representative in the United States (Arizona) to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, activate and bill accounts, and suggest upgrades while building lasting relationships with customers.

You will troubleshoot Video, Internet, and Voice issues, maintain product knowledge, and meet sales activity goals in a fast-paced office environment. Strong English communication is essential.

Qualifications

• HS diploma or equivalent required.
• Customer service and sales or retention experience preferred.
• Must read/write/speak English fluently.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving abilities.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Skills

Customer service

Sales experience

Communication

Billing systems

Product knowledge

Troubleshooting

Education

High school diploma or equivalent

Tools

Billing systems

Microsoft Office

Job description

Spectrum is seeking a customer service representative in the United States (Arizona) to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, activate and bill accounts, and suggest upgrades while building lasting relationships with customers.

You will troubleshoot Video, Internet, and Voice issues, maintain product knowledge, and meet sales activity goals in a fast-paced office environment. Strong English communication is essential.