Video Banking Support Specialist

Public Service Credit Union; Romulus (MI); Remoto; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Career Growth

Work Life Balance

Health insurance (Full Time)

Paid Time Off

Paid holidays

Tuition Reimbursement

Employer Provided Retirement Benefits

401(K) Plan

Dental & Vision Insurance

Disability Insurance

Life Insurance

Descrizione del lavoro

Public Service Credit Union is seeking a Remote Service Professional to support members by phone and email, address inquiries, and guide users through features. The role emphasizes accuracy, empathy, and security in handling financial questions.

You will document interactions, promote services, and collaborate with teammates to continuously improve member service while meeting high standards of professionalism and compliance.

Competenze

• 18 years or older with a high school diploma or GED equivalent.
• 2+ years of related experience.
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy
• Flexibility to work shifts, including evenings, weekends, and holidays as required

Mansioni

• Answering customer calls and emails promptly and professionally.
• Primary contact for video banking communication.
• Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints.
• Troubleshooting technical issues and providing guidance on product or service features.
• Documenting detailed information about customer interactions in our database.
• Recommending products and educating members to help meet their financial goals.
• Maintaining professionalism, empathy, and a member-centric attitude while interacting with members.
• Collaborating with other Remote Service Professionals to improve member service.
• Help to train new employees and inform them about company’s policies.
• Make fraud prevention, security, and accuracy a top priority.
• Adhering to company policies, guidelines, and protocols for consistent service delivery.

Conoscenze

Excellent verbal communication

Written communication

Strong problem-solving

Attention to detail

Multitasking

Formazione

High school diploma or GED

Descrizione del lavoro

Public Service Credit Union is seeking a Remote Service Professional to support members by phone and email, address inquiries, and guide users through features. The role emphasizes accuracy, empathy, and security in handling financial questions.

You will document interactions, promote services, and collaborate with teammates to continuously improve member service while meeting high standards of professionalism and compliance.