Remote Video Banking Advisor

810 Seven Seventeen Credit Union Inc; Streetsboro (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

7 17 Credit Union is seeking a Video Banking Specialist to deliver personalized service through our video banking platform and live chat. You will guide members through account services, lending needs, and remote banking solutions, creating a positive virtual experience.

The ideal candidate is service-driven, tech-savvy, and passionate about building member relationships. The role emphasizes accuracy, confidentiality, and collaborative teamwork in a centralized/remote work setup in Ohio.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Comfortable using video banking technology and online tools.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Greet and assist members via video banking and live chat in a professional, welcoming manner.
• Educate members on video banking, digital services, and remote banking solutions.
• Process account maintenance requests and non-monetary transactions with accuracy and confidentiality.
• Assist with deposits, transfers, loans, and card services as needed.
• Maintain confidentiality and follow compliance requirements.

Skills

Customer service

Technology aptitude

Sales and referrals

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Video banking platform

Mobile banking apps

Online systems

Job description

7 17 Credit Union is seeking a Video Banking Specialist to deliver personalized service through our video banking platform and live chat. You will guide members through account services, lending needs, and remote banking solutions, creating a positive virtual experience.

The ideal candidate is service-driven, tech-savvy, and passionate about building member relationships. The role emphasizes accuracy, confidentiality, and collaborative teamwork in a centralized/remote work setup in Ohio.