Remote E-Services Support Specialist

All In Credit Union; United States; Remote; USD 29,000 - 43,000; Full time

Job summary

All In Credit Union is hiring an E-services Specialist to support digital services and branch operations from a remote position across the United States. The role emphasizes accuracy, multi-tasking, and customer service excellence in handling member requests and records.

The ideal candidate has at least one year of related experience and a high school diploma or GED, with the ability to communicate effectively and maintain up-to-date member information.

Qualifications

• Experience in digital services support or call center environment.
• Strong communication and problem-solving skills for member inquiries.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Assist members with digital services requests by phone and other channels.
• Provide timely responses to member inquiries via email, chat, or fax.
• Maintain accurate records and generate required reports.
• Communicate service changes or disruptions to staff with clear instructions.
• Keep member account information up to date with minimal errors.
• Support other departments and handle overflow as needed.

Skills

Customer service

Communication

Detail oriented

Education

High school diploma or GED

Job description

All In Credit Union is hiring an E-services Specialist to support digital services and branch operations from a remote position across the United States. The role emphasizes accuracy, multi-tasking, and customer service excellence in handling member requests and records.

The ideal candidate has at least one year of related experience and a high school diploma or GED, with the ability to communicate effectively and maintain up-to-date member information.