Video Banking Specialist: Seamless Virtual Transactions

Peoplesbank; Holyoke (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

PeoplesBank in Holyoke, MA is seeking a Video Banker Solution Specialist to assist customers via video, process transactions, and provide service from our on-site call center. This role requires flexibility to work weekends and evenings and will be onsite at our corporate headquarters in Holyoke.

You will build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally while maintaining privacy and regulatory compliance.

Qualifications

• High School Diploma required.
• Minimum 1 year in customer service in call center or banking.
• Experience handling difficult situations is desirable.

Responsibilities

• Facilitate routine transactions via video technology.
• Accept video sessions and respond to customer requests.
• Manage calls and online banking requests, resolve queries.
• Maintain knowledge of bank products, services, procedures, and fees.
• Assist customers and escalate issues as needed.
• Complete forms and perform account maintenance procedures.

Skills

Detail-oriented

Customer service

On-camera presence

Weekend availability

Time management

Team oriented

Tech savviness

Bilingual Spanish

Education

High School Diploma

Tools

MS 365

Online banking

Job description

PeoplesBank in Holyoke, MA is seeking a Video Banker Solution Specialist to assist customers via video, process transactions, and provide service from our on-site call center. This role requires flexibility to work weekends and evenings and will be onsite at our corporate headquarters in Holyoke.

You will build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally while maintaining privacy and regulatory compliance.