Video Banker

Aquarius Professional Staffing; Hamilton (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Aquarius Professional Staffing in Cincinnati, OH, is seeking a Video Banker to join a top banking institution. Remote after training, you will engage with customers through ITM sessions, email, social media, and online chat to resolve inquiries and drive retention.

The role requires strong communication, comfort on camera, and experience in customer service; you will use ITM technology and bank systems to assist customers and escalate when needed.

Qualifications

• 1+ years of experience working in a customer service environment.
• Strong communication skills in a face to face environment and be comfortable on camera.
• Demonstrated ability in providing excellent customer service.
• Strong interpersonal, verbal and written communication skills.
• Working knowledge of database software, such as Jack Henry Silverlake, Teller Now/Network Manager or other customer information systems.

Responsibilities

• Engaging with customers through a variety of support channels, including ITM sessions, email, social media and online chat.
• Drive retention, adoption and engagement of customers through non-traditional channels using technology and programs.
• Provide customer transaction services using video ITM technology and present a professional image.
• Monitor technical problems and correct deficiencies.
• Answer customer inquiries relating to bank products and services through ITM or digital channels.
• Recognize sales opportunities and refer clients to sales associates.
• Remain current on products, services, policies and procedures.
• Resolve customer inquiries or issues with respect to any loan product offered by Company.
• Perform customer account transactions and maintenance accurately.
• Strive for first contact resolution and escalate as needed.

Skills

Customer service

Communication skills

Comfort on camera

Interpersonal skills

Written communication

Education

High school diploma or GED

Tools

Jack Henry Silverlake

Teller Now/Network Manager

Job description

Would you like the opportunity to get your foot in the door with one of the top banking/financial institutions based here in the Cincinnati area?

Remote after training and being successful

What you will be doing as the Video Banker:

• Engaging with customers through a variety of support channels, which may include incoming ITM sessions and transactions, email, social media and/or online chat.
• Drive retention, adoption and engagement of customers through non-traditional channels using unique technology, programs and associations.
• Providing customer transaction services using video enabled interactive teller technology (ITM) via two way, and represents the Company well by presenting a positive, professional image and meeting or exceeding customer expectations.
• Monitor technical problems and correct deficiencies
• Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology or through digital channels such as email, social media and online chat.
• Recognize sales opportunities and refer clients to sales associates Remain current on products, services, policies and procedures
• Resolve customer inquiries or issues with respect to any loan product offered by Company Resolve customer issues through account research and utilization of support materials and resources
• Perform customer account transaction and maintenance activities accurately
• Strive for first contact resolution of customer inquiries, transactions and problem resolution
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

What you will need as the Video Banker:

• High school diploma or general education degree (GED)
• 1+ years of experience working in a customer service environment
• Must have strong communication skills in a face to face environment and be comfortable being on camera
• Demonstrated ability in providing excellent customer service
• Strong interpersonal, verbal and written communication skills.
• Working knowledge of database software, such as Jack Henry Silverlake, Teller Now/Network Manager or other customer information systems