Vice President, Strategic Client Service Lead

Aumni; Tampa (FL); On-site; USD 120,000 - 220,000; Full time

Benefits offered by this job

Base salary + incentives

Healthcare coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in the United States, Tampa, seeks a strategic Vice President to lead Client Service Account Management for a portfolio of large corporate subsidiaries.

You will drive a high-quality client experience, shape service strategies, and advance AI-enabled capabilities across the service model. You will act as the trusted advisor to clients, manage escalation, identify enhancements, and ensure compliance with risk policies.

Qualifications

• Minimum 5 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Manages time effectively in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision-making process and evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools when needed.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Educate clients on new legal, regulatory, and cyber changes and ensure compliance.

Skills

Client relationship management

Treasury Services knowledge

Oral and written communication

Time management

Cross-functional collaboration

Risk assessment

Remote work tools

Job description

JPMorgan Chase & Co. in the United States, Tampa, seeks a strategic Vice President to lead Client Service Account Management for a portfolio of large corporate subsidiaries.

You will drive a high-quality client experience, shape service strategies, and advance AI-enabled capabilities across the service model. You will act as the trusted advisor to clients, manage escalation, identify enhancements, and ensure compliance with risk policies.