VP, AI-Driven Client Service Strategy (Global Accounts)

JP Morgan Chase; Tampa (FL); On-site; USD 150,000 - 230,000; Full time

Job summary

JP Morgan Chase in Tampa seeks a Vice President for Client Service Account Management to lead a portfolio of large corporate subsidiary clients, delivering high-quality service and shaping Treasury Services strategies.

You will act as trusted advisor, navigate regulatory requirements, resolve issues, and drive product enhancements while advancing digital and AI-enabled service capabilities across the client experience.

Qualifications

• Minimum 5 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; balance competing priorities and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes.

Skills

Client relationship management

Treasury Services knowledge

Communication skills

Time management

Cross-functional collaboration

Risk assessment

Remote/virtual tools

Tools

VDI / mobile suites

Job description

JP Morgan Chase in Tampa seeks a Vice President for Client Service Account Management to lead a portfolio of large corporate subsidiary clients, delivering high-quality service and shaping Treasury Services strategies.

You will act as trusted advisor, navigate regulatory requirements, resolve issues, and drive product enhancements while advancing digital and AI-enabled service capabilities across the client experience.