VP, Strategic Client Service & Treasury Solutions

JPMorganChase; Chicago (IL); On-site; USD 96,000 - 153,000; Full time

Job summary

JPMorganChase in Chicago seeks a Vice President in Client Service Account Management to lead a portfolio of large corporate subsidiary clients, delivering high-quality service and driving digital and AI-enabled capabilities across the service model.

This role requires strategic leadership, risk awareness, and the ability to navigate complex organizations and regulatory requirements while partnering with internal teams and client stakeholders.

Qualifications

• Minimum 5 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Strong oral and written communication in a professional setting.
• Manages time effectively in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during decision making; evaluates risk factors.
• Flexible with working hours and comfortable using virtual connectivity tools.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities within Treasury Services.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client’s compliance with risk policies and educate clients on new legal/regulatory changes.

Skills

Treasury Services knowledge

Oral & written communication

Time management

Cross-functional collaboration

Risk assessment & judgment

Flexible hours & virtual tools

Job description

JPMorganChase in Chicago seeks a Vice President in Client Service Account Management to lead a portfolio of large corporate subsidiary clients, delivering high-quality service and driving digital and AI-enabled capabilities across the service model.

This role requires strategic leadership, risk awareness, and the ability to navigate complex organizations and regulatory requirements while partnering with internal teams and client stakeholders.