Senior Client Service & Payments Portfolio Lead

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Client Service Account Manager for Payments Client Service in Tampa. You will manage a larger, more complex portfolio of corporate and financial institution clients, driving proactive engagement and service excellence across payments and cash management solutions.

You will lead cross-functional collaboration, resolve issues, and implement improvements while ensuring risk and regulatory alignment.

Qualifications

• 3+ years of experience in client service, operations, or a related role.
• Advanced understanding of payments and cash management solutions.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a strategic advisor by providing consultative support on operational and service-related decisions
• Lead resolution and escalation of service issues by coordinating internal partners and driving timely outcomes
• Identify product and service gaps through analysis of client needs and usage patterns
• Recommend and support implementation of service delivery improvements and product enhancements
• Communicate complex issues and solutions clearly to clients and internal stakeholders
• Promote adherence to risk policies and control standards, escalating concerns appropriately
• Maintain awareness of relevant legal, regulatory, and cybersecurity developments and support client readiness
• Lead smaller initiatives and workstreams using project management disciplines, including planning, risk identification, stakeholder engagement, and execution
• Partner with clients through change management events by driving readiness, facilitating communication, and removing obstacles
• Lead structured client relationship reviews to identify opportunities to strengthen partnerships and improve the client experience

Skills

Client service excellence

Payments and cash management

Communication skills

Organizational skills

Stakeholder relationships

Risk awareness

Project coordination

Job description

JP Morgan Chase is seeking a Senior Client Service Account Manager for Payments Client Service in Tampa. You will manage a larger, more complex portfolio of corporate and financial institution clients, driving proactive engagement and service excellence across payments and cash management solutions.

You will lead cross-functional collaboration, resolve issues, and implement improvements while ensuring risk and regulatory alignment.