Vice President, Dispute Processing

Visa; Foster City (CA); Hybrid; USD 235,700 - 409,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k)

Paid Time Off

Wellness Program

Job summary

Visa is seeking a Vice President, Dispute Processing, in Foster City, CA, to lead a large development team focused on global dispute management. This role involves overseeing a significant budget, spearheading multi-year product roadmaps, and driving the adoption of modern technologies such as Generative AI. Candidates should have substantial experience in software development management and a strong educational background. Competitive salary range of $235,700–$409,000 per year, including bonuses and equity, along with comprehensive benefits.

Qualifications

• 12+ years of experience in relevant IT leadership roles.
• Experience with software development teams of 40 or more.
• Strong understanding of large-scale projects and vendor management.

Responsibilities

• Lead a team of 100+ engineers across various locations.
• Deliver multi-year product roadmaps while managing budgets.
• Ensure platform availability and operational excellence.

Skills

Leadership

Software Development Management

Budget Management

Agile Methodologies

Generative AI Implementation

Education

Bachelor’s Degree

Advanced Degree (Masters/MBA/JD/MD)

PhD

Tools

Oracle JVM

Java

Spring

Docker

Kubernetes

Kafka

Job description

Job Description

The Open VisaNet (OVN) organization provides Information Technology services that enable Visa's mission‑critical core payment systems. The business applications enabled by OVN provide the essential functions that consumers, merchants, and financial institutions in the payment ecosystem need to transact payments, affect settlement of funds, manage payment risk, and manage disputed payments. The Vice President, Dispute Processing leads a development organization responsible for Visa's global dispute management system, Visa Resolve Online (VROL), a web‑based application that supports customer service representatives and back‑office analysts in managing the dispute transaction life cycle. This high‑impact role reports to the Head of Open VisaNet and is critical to ensuring Visa's leadership role in the payment ecosystem.

Primary Responsibilities

• Lead a team of 100+ engineers and leaders across Foster City, CA, Austin, TX, Singapore, and Poland.
• Deliver multi‑year product roadmaps, balancing innovation, reliability, and regulatory requirements.
• Maintain platform availability, security, and operational excellence, meeting or exceeding four‑nines reliability standards.
• Ensure seamless and coordinated agile processes and practices across all development locations, driving the highest quality deliverables.
• Manage a multi‑million‑dollar operating budget and a 40‑60 Million USD portfolio of projects annually.
• Provide functional management and staff development for a large team of development managers, developers, and architects worldwide; set clear goals, delegate appropriately, and provide candid feedback and coaching.
• Collaborate with senior business leaders across the organization, ensuring project objectives align with enterprise strategies and goals and that customer satisfaction is achieved.
• Handle routine daily activities such as logistics, coordination, coaching, mentoring, recruiting, budgeting, purchasing, planning, delivery, quality, customer/vendor relationships, performance metrics, operations, efficiency, and service level management.
• Drive adoption of Generative AI across the SDLC, including design, development, testing, and operations, and lead the integration of GenAI‑powered features into core product offerings.
• Drive adoption of modern engineering practices, tools, and architectures to improve developer productivity and system resiliency.
• Hire, develop, and mentor senior engineering leaders, building strong succession and talent pipelines.

Work Style

This is a hybrid position. Hybrid employees alternate time between remote and office. Employees are expected to work from the office 2–3 set days a week, generally more than 50% of the time based on business needs. Visa requires at least 3 days in office; the exact schedule will be confirmed by the Hiring Manager.

Qualifications

12+ years of experience with a Bachelor’s Degree; or 10+ years with an advanced degree (Masters/MBA/JD/MD) or 8+ years with a PhD. Demonstrated track record of leading multidisciplinary projects or initiatives that represent highly complex organizational issues with broad technical and strategic impact. Trusted leader with direct management of software development teams of 40 or more and significant experience managing remote/offshore teams and budget responsibility of at least 10–15 Million USD. Established vendor relationships and managed initiatives with vendor participation to successful completion. Strong understanding of vendor SLAs, delivery, customer satisfaction, performance metrics, and scorecards for complex large‑scale projects. Foundational knowledge of the following platforms and technologies: Oracle JVM‑based platforms (tcServer or similar) and Java frameworks such as Spring and Struts.

• N‑tier architecture.
• Enterprise‑grade caching solutions.
• Business Rules Management Systems.
• Relational databases (DB2 or similar) and/or NoSQL databases like Cassandra.
• Microservices and containers, preferably Docker, Kubernetes, OpenShift, and S3.
• Kafka or similar messaging frameworks.
• Generative AI‑driven automation.
• Security concepts and methods for protecting data at rest and in-flight.
• Large‑scale application development on open‑source backed enterprise‑grade solutions.

Results‑driven manager with experience establishing direction, aligning goals with corporate tactical and strategic objectives, achieving high‑quality results, and motivating an engaged, high‑performing team. Consistently demonstrates initiative, integrity, collaboration, and stewardship over corporate financial and human resources. Strong executive presence with effective communication, inspiration, and mentoring skills. U.S. applicants only: estimated salary range 235,700–409,000 USD per year, may include potential sales incentive payments. Eligible for bonus and equity. Comprehensive benefits package includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies based on departmental needs.

Travel Requirements

5–10% of the time.

Mental/Physical Requirements

Performs in an office setting; requires sitting and standing at a desk, communicating in person and by phone, and operating standard office equipment such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa also considers applicants with criminal histories consistent with EEOC guidelines and local law.