Vice President, Application Support & Global Operations

Citi; Jacksonville (FL); On-site; USD 114,000 - 171,000; Full time

Job summary

Citi in Jacksonville, Florida is seeking an Application Support Technical Lead to manage one or more apps support teams and deliver end-to-end operational excellence in a global enterprise. You will provide technical oversight across systems, partner with senior business heads, and guide incident resolution and proactive stability initiatives.

The role emphasizes budget planning, risk assessment, and compliance awareness, with a focus on high availability, monitoring, and collaboration across

Qualifications

• 6-10 years experience in supporting the production environment.
• Strong operations background with the ability to act as a liaison between technology and business teams, translating technology issues into operational and business impacts and driving effective stakeholder engagement.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Operations liaison

Stakeholder engagement

Technical communication

Assertive communication

Incident and problem management

Education

Bachelor’s/University degree or equivalent

Master’s degree preferred

Job description

Citi in Jacksonville, Florida is seeking an Application Support Technical Lead to manage one or more apps support teams and deliver end-to-end operational excellence in a global enterprise. You will provide technical oversight across systems, partner with senior business heads, and guide incident resolution and proactive stability initiatives.

The role emphasizes budget planning, risk assessment, and compliance awareness, with a focus on high availability, monitoring, and collaboration across