Senior Application Support Engineer: Incident & Stability Lead

Citi; Tampa (FL); On-site; USD 87,280 - 130,920; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Wellness programs

Job summary

Citi is seeking an Apps Support Sr Analyst in Tampa, Florida. This seasoned professional role focuses on providing technical support, enhancing processes, and coordinating with multiple technology teams.

Ideal candidates should possess over 5 years of relevant experience alongside strong analytical and communication skills. The position offers a comprehensive benefits package, including medical coverage, a 401(k) plan, and wellness programs.

Qualifications

• 5 plus years of experience in an Application Support role.
• Ability to work in a fast-paced environment.
• Experience leading requirement gathering efforts for large projects.

Responsibilities

• Provide technical and business support for users of Citi Applications.
• Perform incident management and collaborate on solutions.
• Engage with ITIL processes including Major Incident management.

Skills

Application Support

Analytical Skills

Communication Skills

Problem Solving

Leadership

Education

Bachelor’s or University degree

Tools

SQL Server

Oracle

Elastic Stack (ELK)

Cloud Technologies

Automation Tools

Job description

Citi is seeking an Apps Support Sr Analyst in Tampa, Florida. This seasoned professional role focuses on providing technical support, enhancing processes, and coordinating with multiple technology teams.

Ideal candidates should possess over 5 years of relevant experience alongside strong analytical and communication skills. The position offers a comprehensive benefits package, including medical coverage, a 401(k) plan, and wellness programs.